Wednesday, January 28, 2009

3 Tips for Getting Organized on Outlook/Entourage

This economic climate is all about doing more with less. Being organized is about the best way I know to do that. Saving time on clerical tasks means more time with clients, or more time marketing to get new clients. So who wouldn't want to be better organized? And it's easy.

I've given tips on getting organized to a number of my small business clients over the last few weeks, so I now realize that the software you already have can be used to save time and effort. [I'll be using Entourage for my examples, but I'm sure Outlook is very similar. And even if you have different calendar/email/database software, these tips will still apply.] Here are my favorite tips:

1) Put in "To Do" items for the future. You want to create a "Task". Click "NEW", then "Task" in the drop down menu. You can schedule a reminder for any date, and it will pop up to remind you just when you need it most! For example, I use it to remind me to call the contractors if I haven't heard from them by 'x' date. You can also set up recurring reminders. Mine include changing the kitty litter weekly, all the exercise classes I like & my monthly bill-paying session.

2) Put today's "To Do's" on an ever-evolving list. This is a "Note". I used to keep my "To Do" list on a scrap of paper, to which I'd add new things to do, phone numbers, emails, urls, etc. as time went on, as well as crossing off things. It got to be a mess, plus I'd have to copy the updated version onto a new piece of paper every few days. Yes, I got to throw out the old one with all the crossed-off stuff, but then I'd have to keep some of them because of all the phone numbers. Not satisfying -- and a mess. What do you do with all those odd-sized pieces of paper? Where do you keep all the odd notes for the long erm?

Now I keep mine in a Note, entitled "To Do List", which I update and print daily. I 3-hole punch them at the end of the day, and keep them in a notebook, so I can easily find notes later if I need to. Plus they'll make a great record of the year, along with my gratitude and success journals. Click "NEW", then "Note" in the drop down window.

3) Keep a folder for form emails. Remember form lettters? They're great for things you have to say to a zillion people, one at a time, aren't they? In the past, you photocopied a form and just hand wrote names in. Later, they were Word documents, into which you'd insert names and other appropriate info. Well, you can do it with emails, too! I do it for receipts, and welcomes, etc. Here's how:
  • Highlight the "Drafts" Folder by putting your cursor on it.
  • At the top, click "New", then "Sub-folder" in the drop down menu. Then go to the new folder and title it "ReUse Drafts". This is the folder you'll keep all those form emails in.
  • When you get the text of an email you send a lot exactly the way you want it, put it into the body of an email.
  • Title the email "Draft of -----".
  • Save it -- it will automatically go into a 'Draft' Folder.
  • Click on the 'Draft' Folder, so you see the contents.
  • Highlight the "Draft of ----" and drag it into the "ReUse Drafts" Folder.
  • Then, when you need to thanks someone for their inquiry, click on the ReUse Drafts Folder, highlight the draft you want, and copy the text into a new email, inserting the appropriate info into the new email.

Friday, January 23, 2009

Yes, consciousness affects water

Entangled Minds: Water crystal replication study

Entangled Minds: Collective consciousness and the inauguration

Entangled Minds: Collective consciousness and the inauguration

Develop Your Intuition -- it's fun AND convenient!

Everyone has intuitive abilities. No matter what level you’re starting from, you can develop your innate abilities and learn new skills. You'll learn easy-to-use techniques to access deeper level information and you'll get answers for yourself and others. You'll

* practice getting answers to everyday issues in your life and others' lives,
* learn to read people quickly and easily, and
* understand the deeper dynamics of interpersonal and business situations. .

This is a safe environment to explore your issues. You'll even make new friends, as you'll be trading readings.

This method is completely different from any other way of teaching the development of intuition; all other training teaches standard techniques, which may or may not work for you. Here, you'll identify your natural talents; then turn these talents into skills, using my unique method. This intuitive method does not use any sorts of external divination tools, like tarot or runes. This has several advantages:

· Your tools are always available, since there are none outside yourself.
· Your skill is subtle and can be used in any setting, with anyone, skeptic or not.
· Your skill enhances the use of any divination tools.

Here's what you can expect:

- A clear understanding of what psychic ability is
- Useful beliefs to enhance your intuition/psychic ability/clairvoyance
- An understanding of your own psychic/intuitive skills
- Practice with others in a safe space to get feedback about what works for you
- Knowledge of how to practice using your skills on your own

Who should attend:

Everyone!

It's for you if you're ready to see yourself, others and the world more clearly.

It’s for you if you have ever said something like, “I know there’s a message here, but I’m not quite getting it” or “I know I’m intuitive, but I can’t rely on it, because it isn’t always on.”

When:

* 1st & 3rd Mondays of the month, for 5 months (10 classes), beginning February 16
* 5:30PM - 6:30 PM
* All calls will be recorded, so you can listen in if you miss a class, or replay a class you feel you can get more out of by listening again (each class will have a meditation, so this is highly recommended!)

For fees and other info, please click here.

Wednesday, January 21, 2009

It really IS a new day!

I left yesterday morning's schedule empty so I could watch the Inauguration -- and like most people, stayed until I watched W's helicopter disappear. I guess I wanted to be sure he was really gone...

Then I went for one of my usual walks, to the library, though much later than usual. What surprised me was how many strangers and bare acquaintances all said the same thing -- "I'm proud to be an American again." I don't know that I've ever been actively proud of my country (I was a little kid during the Viet Nam conflict, another time where pride was dubious), but I sure have been ashamed for the last 8 years, and feel I can hold my head up again.

I did have clients scheduled in the afternoon. The first time I got into the appropriate state to do a reading, I had an amazing experience. Normally, when I ask my guides to be with me, to help me help my client, humanity and the earth, my palm chakras open up for 2 of the guides and I see beams of light in different places for the others.

Not yesterday. Yesterday, each of them showed up in a sort of light body, all standing in a ring with me. When I asked why, I 'heard' that Obama's inauguration was a big step in humanity's ascension, big shift in our collective consciousness.

In case you missed it: Obama’s Inaugural Address

In case you missed it -- or even if you didn't, because it's even better reading it the next day:

Transcript - Barack Obama’s Inaugural Address - Text - NYTimes.com

He manages to put everyone on notice that things are going to be different, from the Republicans to other nations to Wall Street to you and me. He invokes our ancestors as well as future generations -- with hope, and a call to hard work.

I put it here so I can always find it, because I think I'll want to refer to it often over the next few years.

Friday, January 16, 2009

Persuasion is...

...the art of showing someone exactly how it is in their best interest to do what you want them to do.

The way I got the owner of the property with the neighbor from hell (NFH) to give me power of attorney to get rid of her, was that I showed him his liability for keeping her there, and then made him an offer he couldn't refuse to let me do it for him.

The way I got rid of the NFH was to have the attorney tell her that if I even filed a suit for unlawful detainer (the technical term for eviction lawsuit), it would be follow her around for the rest of her life, regardless of the disposition of the suit. It's amazing how fast people can move when they're motivated!

The way I'm hoping to convice the lender to sell to me cheaply is to point out that if they don't, they become liable for the myriad problems on the property, and that the Homeowners' Association can foreclose judicially at any time, which would wipe out their interest entirely. Wish me luck!

What is the difference between a vow & an affirmation?

A friend of mine, who definitely enjoys her wine, was talking about a vow she'd made recently -- "No more hangovers!" And a funny thing happened: she was at a business/social event, drinking moderately, when she felt nauseous. She left the party, went back to her hotel room, had a glass of water and fell asleep, only to dream that she was milking a rattlesnake, symbolically pulling the poison from her system. And she hasn't had a hangover in the months since making the vow.

So obviously, vows can be powerful. They tend to be simple. declarative statements, structured in absolutes. Sometimes, they're stated in the positive, though they're usually stated in the negative, such as "No more..." They're often stated in the future tense, such as "I'll never... again." They are often stated in the third person, such as "This ____ stops now!" And they're generally made just once.

Affirmations, on the other hand, are positive, present tense, first person statements, which are repeated over and over till they become true. They're powerful, too.

So how can these two opposite ways of expressing a clear intention both be so effective?

My guess -- and it is just a guess -- is that an affirmation comes from a superficial part of the self, which desires change, while a vow comes from a deeper part of the self, which recognizes an internal change has already happened, and just needs to manifest in the exterior world. An affirmation is a declaration of what you choose, as if it already exists. A vow is a statement of what already exists on the inner planes, declaring itself to the outside world.

Monday, January 12, 2009

Oh, Happy Day!

The neighbor from hell is GONE!

Friday, January 09, 2009

Hormones' complex role in human sexuality

Hormones' complex role in human sexuality

8 Business Lessons from the "Neighbor from Hell'

I worked really hard to get rid of the 'neighbor from hell' at a condo I own. (More about that here.) She left, finally, all because I got the owner to give me power of attorney to do it. As I look back on it, though, doing this has taught me a number of lessons which are much more widely applicable:

1) Have a clear intention (don't take no for an answer) -- The neighbor from hell (NFH) had been negatively affecting my life for years now. Because of her, I had a much harder time finding an acceptable tenant for that unit than for any other unit I own (and a few are in the neighborhood, so it really is comparing apples to apples). Further, the tenant in that unit turns over immediately at the end of each lease (if they even paid the rent on time, so that I didn't have to get rid of them earlier -- and this is the only unit where I've ever had to evict anyone).

When my wonderful current tenant gave me 60 days notice, despite acknowledging the fact that she has a lease which at that point lasted another 6 months, I got desperate. And desperation turned into determination that this ends now. And somehow, when I get determined, the universe lines up behind me. (This is most defiitely a vow, which seems to be a variant on the Law of Attraction.)

2) Be nice -- My first step was to contact the owner. Of course, I'd been trying that without success for over a year. She wouldn't answer my phone calls or emails. So what I did was pay her a visit. How did I have her address? When she bought the property, back in 2006, I was nice. I called her up (got that number because the former owner was a friend -- see, I'm nice), and said, "If I can help you in any way, please let me know. And oh, by the way, please give me your contact info", which she did.

3) Be organized -- I'm fanatic about keeping people's contact information. If you give me a card, all that goes into my database, even if I don't put you on my mailing list. My database is over 3000 records, everyone from the plumber to the dentist to the health insurance company to my extended family to my clients and on and on. So when I needed this woman's address, there it was, easy to find.

4) Know the rules of the game -- It's important to know what you can do, and what you can't. Without the owner authorizing me to do it, neither I nor my tenants could evict the NFH, who was essentially a squatter, paying no rent, no water or sewer bill, no gas bill, putting slugs in the communal washing machine. My tenant couldn't put the stuff the NFH had wrongly stored in my tenant's half of the shared garage out on the driveway, or in the dumpster -- that would have been illegal. We could, however, call the police to keep an eye on the place, and file lots of complaints about the bad behavior of the NFH. We could call Child Protective Services to have the mother investigated for leaving her minor child unsupervised for a week at a time. And with the power of attorney from the owner, I can file an unlawful detainer suit, which will eventually get her out for sure.

5) You can't always be nice -- Some people, like like the Neighbor from Hell, don't respond to nice. You can ask a Neighbor from Hell something nicely, and she'll either ignore you, or smile, say yes, and then ignore you. With these people, you have to be tough. That means using all the resources available to you -- veiled threats, contracts, police, Child Protective Services, the courts, whatever. (NLP would say, "the most flexible system always wins". And by trying everything, I am being flexible as hell.)

6) Talk to people in terms they'll understand -- This is actually a basic principle of NLP, phrased as "The meaning of communication is the response you get." I always took this to mean that if you didn't get the response you wanted from the words you chose, you should try different words.

That's part of it. Another part of communication is not your words, it's your actions. The NFH basically lives by working the system (Section 8 & disability payments for 5 years that I know of, even though she's capable of painting apartments for extra income). So I made sure that the information came from an authority figure (attorney), who said that if I even filed an unlawful detainer (i.e. eviction) lawsuit, it would follow her around forever. (Translation: you'll have a really hard time finding another apartment for the rest of your life.) Funny thing, the U-Haul truck made regular appearances right after that.

7) Be transparent -- that is, tell the truth, and tell it to everyone who needs hear it. This is one of the wonders of email. You can easily have a one to many conversation. You don't have to say the same thing over and over to keep everyone up to date, and you don't have to wonder who said what to whom, or when. When I email my tenant about what's going on, I often cc the property owner, the attorney and the police. Same thing when they email me. That way, everyone is on the same page, and we can all go forward together. In fact, we all begin to trust each other more, too.

8) Reach out to the community -- When I told a friend my saga of the NFH, she said, it sounds like bad custody battle. And she has a point. The custody problem is directly between the parents, but it affects the children, and anyone to whom those kids act out. A people problem is therefore a problem for the community. This is why Child Protective Services exist. It's why police, aka peace officers, exist. It's why the courts exist. They are all her to provide formal community solutions to community problems. Use them.

Monday, January 05, 2009

Yet another reason to clean up your thoughts...

You think your thoughts are private, don't you? Most everyone does, and that's why people tend to freak out when I mention telepathy -- I think it's the last taboo.

I have some bad news for you -- neuroscientists are beginning to be able to read your mind using computers and fMRI (functional magnetic resonance imaging). It's surprisingly accurate, too.

Lest you think that this is only something that can be done using fMRI at great inconvenience and expense, there's more -- they expect to be able to do this using lasers in a few years, so that you won't even know it's being done to you.

I'm not eing alarmist, either. Check this out:

Reading Your Mind Video - CBSNews.com

So now, while your thoughts are still private, is a really good time to clean them up. Many of our unbidden thoughts come as a result of unconscious processing, which you can shift. If you'd like some help with thoughts that seem to intrude, that you'd prefer to eliminate, call me at 888-4-hollis (888-446-5547).

Wednesday, December 31, 2008

Findings - For Good Self-Control, Try Getting Religious About It - NYTimes.com

Score one for religion?

Findings - For Good Self-Control, Try Getting Religious About It - NYTimes.com

“Brain-scan studies have shown that when people pray or meditate, there’s a lot of activity in two parts of brain that are important for self-regulation and control of attention and emotion,” he said. “The rituals that religions have been encouraging for thousands of years seem to be a kind of anaerobic workout for self-control.”

Although a number of different studies are cited, including one on people who are 'spiritual' but not 'religious', there is no study on 'spiritual' plus meditation versus religion.

Tuesday, December 23, 2008

Keeping the holidays under control

Okay, it's a little lat for this, at least for this year, but I was part of a recorded group conversation that my friend and radio host, Nina Price, did on how to enjoy the holidays. You can read the summary here:

http://www.facebook.com/reqs.php#/note.php?note_id=52293441788&ref=nf

Thursday, December 18, 2008

See? I'm normal!

At least about understanding my cats...

AP Poll: 67 percent of pet owners say they understand their pets

My question is, if we can understand our pets, why aren't we copping to reading each other's minds?

Wednesday, December 17, 2008

TPMCafe | Talking Points Memo | Credit Card Payments and Psychological "Anchoring"

The credit card companies get you coming and going:

TPMCafe | Talking Points Memo | Credit Card Payments and Psychological "Anchoring"

Op-Ed Columnist - The Great Unraveling - NYTimes.com

When I was 11 years old (I was in 8th grade at the time), I saw very clearly that the US was going to become more socialist and that Russia and China were going to become more capitalist. I was so clear about it that I insisted that I go to a high school where I could learn Russian or Chinese. (This was NOT part of my family conversation -- my parents were very surprised by my request, though when I explained it, they seemed to understand.)

My parents found me a boarding school where I could learn Russian. Funny thing, the first year I took Russian was the year that the Russian grain harvests failed disastrously, and the US first sold wheat to the USSR. I remember boarding a Russian ship, which was loading wheat into its hold from a grain elevator at the port of Albany (NY), as a field trip.

Anyway, here it is, about 40 years later, and it turns out I was right. Obviously Russia went more capitalist in the Gorbachev era, China is doing it now -- and we are nationalizing our banks. (And maybe the auto companies?) Here's Tom Friedman making the point:

Op-Ed Columnist - The Great Unraveling - NYTimes.com

Tuesday, December 16, 2008

Hollis' Adventures in SubPrimeLand (or, Through the Looking-Glass)

I own, as an investment, a 2 bedroom, 1 bath condominium in Citrus Heights, which abuts Sacramento. I bought it right after 9/11, when no one else was buying, and so I got a great deal (about 2/3 of what it was worth on a cash flow basis), and it cash flows, at least when it's rented, which is the vast majority of the time.

It's nothing fancy, an 800sf front ground floor unit in one of those McKeon four-plexes that sprung up all over CA in the 70's. (McKeon was the builder who figured out how to do condominia.) The neighborhood is nothing fancy, either, a neighborhood of small working class families, the elderly and the disabled, mostly owner-occupied units, but some rentals, too.

My unit is cute, in a cottage-y sort of way, looking out on a front lawn, and it only has one wall in common with any other units. The drawback to it, however, is that the windows of both bedrooms, one at the right of the unit, and one at the left, each look out on the front entrance to a side unit in the building. This means that your neighbor's ingress and egress habits may affect your sleep. This is the genesis of my adventures in SubPrimeLand.

The neighbors in the unit to the right of mine are the neighbors from hell (NFH). The single mom and her son were Section 8 tenants (more on that later). The mom, a white woman in her early 30’s, was on disability for brain damage due to a car accident 10 or so years ago. But somehow, she managed to do all sorts of jobs for her landlord, cleaning and painting vacant apartments to get them on the market -- for cash, of course. Her mother was living with her, along with a series of unsavory boyfriends, at least one of whom went to prison as a drug dealer. (Of course, none of these 'guests' were allowed by the Section 8 rules.) She managed to store so much stuff in her half of our shared garage that my tenants complained of being unable to use their half. When I personally moved some of the stuff, after repeated requests fell on deaf ears, she called the cops on me! Her vicious dog attacked her (better her than anyone else) and tore her arm up so badly that she spent the night in the hospital, with hundreds of stitches, and the cops had to shoot the dog. Of course, she immediately got a new dog.

The owner was a good friend of mine. He maintained the unit, but never fixed it up, so it had ratty carpet, worn linoleum and old appliances. But it was good enough for Section 8. My pleas to him to get rid of the NFH fell on deaf ears – the Section 8 money kept coming, and he used her to do those other apartment clean outs. But he did have a good rapport with her, and could manage her somewhat.

He sold the unit in the spring of ’07 (smart man!) to another investor. He told me who it was, and I called her to warn her about the tenant, and to see if we could work together, checking on each other’s units if we were in the neighborhood (she lives in San Jose), etc. I never did hear from her, though.

Comes the Spring of ’08, and my last tenant moved out for personal reasons. It was 2 middle-aged sisters, tough old birds, one of whom managed rentals for a living, and so they could deal with the NFH okay. These ladies told me that the NFH had received a 30 day notice to quit, and would be leaving a couple of days after them.

Unfortunately, that’s not what happened.

My new tenants are quite nice and very reliable. They are a mother, who is a retired public health nurse, and her adult daughter, who is back in college full time after a divorce. After a couple of months, they began to complain about the behavior of the now teenaged son next door (remember, the TFH was a single mom) and his friends. The kids were smoking on my tenants’ front steps, making noise at all hours of the day and night. To make matters worse, the mom had moved out of the unit, and into the fourth unit of the fourplex, the one at the back, over the garage, with her new boyfriend (having broken up his former relationship), leaving her son alone in the side unit.

I told them to call the cops, which they did – repeatedly. But nothing happened.

When my tenants told me that the mom and her boyfriend had been evicted from the back unit, departing for parts unknown, leaving the son in the side unit, I called my attorney to tell him. He said, tell the cops that there is an unsupervised minor in there, and they’ll do something. So I did, and I called Child Protective Services, too, for good measure. The police did do a welfare check, finding that the minor had a 21 year old male with him! Not a good sign. And with an adult in there, the police could do nothing. This brought the TFH back, to harrass my tenants.

Meanwhile, I’d been calling and emailing the owner, to no avail. She wouldn’t answer my calls or my emails. I do know she got the emails, though, because they didn’t bounce.

Now my tenants were threatening to break their lease. I can’t afford to have my unit vacant. And now, I’ve created so much animosity with the TFH that I’m afraid that if it’s vacant for even a day, my unit will be vandalized.

So I’m desperate. Why is no one doing anything?

Here’s why:

• The TFH has not been evicted, despite its Section 8 status being revoked, so that no rent was coming in. Why wouldn’t you evict a tenant for non-payment of rent?
• Here’s why: The owners don’t care because the unit is in foreclosure. A notice of default was filed in the spring of 2008. It only takes 90 days to foreclose, so that should have happened a long time ago. Why didn’t the trustee’s sale happen?
• Here’s why: The lender is in bankruptcy! The loan is for somewhere between 2 and 4 times what the property is worth, and they probably don’t want to acknowledge that.
• (And BTW, the Home Owners’ Association has begun the process of foreclosure for non-payment of HOA dues. I’m guessing no one’s paying the property taxes, either.)

Everyone is either unwilling or legally unable to do anything. I’ve got the flu, but it seems like I’m the only one who cares.

So I haul my flu-ridden butt out of bed on the coldest evening of the year to drive down to San Jose (about an hour each way) to try to find the owner. My husband, Kosta, doesn’t want me to go alone for safety reasons, and I have to agree. Luckily, he's driving — but he's coming down with the flu, too.

We arrive at a solid home in a solid, middle class neighborhood, a neighborhood of 3 and 4 bedroom single family homes, built in the 60’s. The sort of neighborhood where everyone cuts their grass and most put up Christmas lights. The owner’s home fits in perfectly – well-maintained, lots of Christmas lights and other decorations. From the front door, you can see through lace café curtains into a tiled kitchen that looks like it was remodeled in the 80’s. In the family room, I can see a Rottweiler puppy asleep on a pile of blankets.

A 16 or 17 year old boy answered the door. When I introduce myself and ask him for his mom, he says, “She’s not here.”

“When will she be back?” I ask.

“I don’t know.”

“Will she be back this evening?”

“I don’t know.”

We go around like this for a while, me trying to get something out of him, him evading. Wow! He must really be used to bill collectors… too bad, he seems like a nice kid, very polite. Finally, I tell him I was just going to wait outside till his mom got home.

So my husband and I stand at the foot of the short driveway, being careful to stand on public property in case he calls the cops. We debate what to do. Kosta wants to go get dinner, and I say, if we do that, you know she’ll come home while we’re gone, and we’ll miss our one chance to get to her before she shuts the garage door. But what if she's already inside, and he was lying? What good would waiting do then? Would it be better to leave, and come back at 5AM, and wait for her to leave to go to work? Yes, it would mean another trip, but we’d be sure to find her, and more warmly dressed, to boot.

5AM seemed like the surest plan, but I have to try one more time at the door, just in case he was lying, and Mom is home. What if he doesn’t answer the door? Well, there's nothing to lose.

He answers the door, and this time, offers to get his Dad. This, it turns out, is a major stroke of luck!

It turns out that although Mom is the owner of the unit, it was really Dad’s idea – Mom never wanted to buy it in the first place. In fact, Mom is pissed at Dad, because it’s ruining her credit.

Dad, it turns out, is in the real estate business – sales, mortgage lending, and property management. In 2005 and 2006, he brought home $700k each, and bought property all over the country, fairly indiscriminately, figuring the good times would continue to roll, property would continue to appreciate, and he’d be able to service all the negative cash flow out of his earnings.

We all know how that turned out. 2 of Dad’s 3 businesses are down 95% since 2006. (Care to guess which 2?) The property values have plummeted, as well, so now he is under water, with negative cash flow and no way to service he debt on his greatly diminished income. What’s more, when business went south, the first people he let go were the accounting department, so his records are a mess and he can’t find anything. Eventually, he let everyone go, so he is the only person there, trying to unwind the mess, to salvage the properties where the lenders will do the loan modifications, so that he has some cash coming in, and let the rest go.

He actually doesn’t think he still owns the unit! He thinks it has been foreclosed upon. I tell him that we think they are selling drugs out of the unit. As a real estate broker, he knows that once he knows, he’s responsible to do something. When I say to him that now he's on notice, I actually see him wince – and so does my husband.

So we leave it that I'll send him all the information I have, all the contacts, who to call to do the eviction, the cops cell phones, everything, and he’ll keep me in the loop. I’m not sure that’s good enough, but it’s all I can do for now.